Genesys Cloud Certified Professional – Administrator Free Practice Exam Questions

21 real Genesys Cloud Certified Professional – Administrator exam questions with answers and AI explanations. Genesys certification prep — page 2 of 3.

1. Question 11: Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
2. Question 12: The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bull…
3. Question 13: When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
4. Question 14: What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
5. Question 15: Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
6. Question 16: What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
7. Question 17: Which dialing mode allows the agent to see customer information before dialing?
8. Question 18: Which option provides the ability for an email interaction to be interrupted by voice?
9. Question 19: The deviation from the forecast versus the real time can be monitored in the best way through ________________.
10. Question 20: Select the applicable options for Genesys Cloud Architect. (Choose three.)