Genesys Cloud Certified Professional – Administrator — Question 20

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Answer options

• A. Play pre-recorded messages
• B. Convert text to speech
• C. Configure queues
• D. Configure skills
• E. Receive and route calls

Correct answer: A, B, E

Explanation

Options A, B, and E are functionalities that a Genesys Cloud Architect can perform, such as playing messages, converting text, and managing call routing. Options C and D relate to configuring system aspects but are not direct capabilities of the architect role.