Genesys Cloud Certified Professional – Administrator Free Practice Exam Questions

21 real Genesys Cloud Certified Professional – Administrator exam questions with answers and AI explanations. Genesys certification prep — page 1 of 3.

1. Question 1: What is the recommended way to create a .csv file?
2. Question 2: A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next av…
3. Question 3: Which definition matches the After Call Work option Mandatory, Discretionary?
4. Question 4: What is the Alerting Timeout with regard to Queue configuration?
5. Question 5: What two options are available to create a customized user role?
6. Question 6: What is a critical question in an Evaluation Form?
7. Question 7: Which definition matches the After Call Work option Optional?
8. Question 8: Which of the following options are used when scheduling a report? (Choose three.)
9. Question 9: If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two…
10. Question 10: Which of the following media types can be selected when creating a report? (Choose three.)