Genesys Cloud Certified Professional – Administrator — Question 4

What is the Alerting Timeout with regard to Queue configuration?

Answer options

• A. This is how long the interaction will alert before disconnecting
• B. This is how long the agent has to complete after call work
• C. This is how long the interaction will wait to begin alerting the agent
• D. This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

Correct answer: C

Explanation

The correct answer is C, as it accurately describes the function of the Alerting Timeout, which is to determine how long the system will wait before alerting the agent. Options A and D misrepresent the timing related to disconnection and agent status, while option B pertains to after-call work, which is unrelated to alerting.