Genesys Cloud Certified Professional – Administrator — Question 5

What two options are available to create a customized user role?

Answer options

• A. Copy an existing role then add the necessary permissions to meet your needs
• B. Create a new Role and assign the necessary permissions to that role
• C. Create or modify a workgroup to meet your needs
• D. Create a new Group and assign the necessary permissions to the group

Correct answer: B

Explanation

The correct answer is B because creating a new Role allows you to define specific permissions from scratch. Options A, C, and D do not directly lead to the creation of a customized user role, as they either involve modifying existing structures or are not focused on user roles specifically.