Genesys Cloud Certified Professional – Administrator — Question 10

Which of the following media types can be selected when creating a report? (Choose three.)

Answer options

• A. Voice
• B. Email
• C. Voicemail
• D. Chat

Correct answer: A, B, D

Explanation

The correct answers are A, B, and D because Voice, Email, and Chat are valid media types for report creation. Voicemail, on the other hand, is not typically included as a selectable media type in reporting contexts.