Genesys Cloud Certified Professional – Administrator — Question 9

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

Answer options

• A. Blank Script
• B. Default Callback Script
• C. Default Inbound Script
• D. Default Outbound Script
• E. Collection Script Template
• F. Sales Script Template

Correct answer: A, C

Explanation

The correct answers are A and C, as the Blank Script and Default Inbound Script are standard options provided when no additional templates have been created. Options B, D, E, and F are not included in the basic set of templates available in this scenario.