Genesys Cloud Certified Professional – Administrator — Question 18

Which option provides the ability for an email interaction to be interrupted by voice?

Answer options

• A. Admin>Contact Center>Utilization
• B. Admin>Contact Center>ACD Skills
• C. Admin>Routing>Emergencies
• D. Admin>Routing>Disconnect Interactions

Correct answer: A

Explanation

The correct answer, A, indicates that the Utilization settings manage how different communication types, such as email and voice, can interact. The other options do not address the interruption feature; B focuses on skill assignments, C deals with emergencies, and D pertains to ending interactions.