Genesys Cloud Certified Professional – Administrator — Question 13

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because when Enable Calls is on, Genesys Cloud does not route interactions to all members of the group in that manner. Instead, it may use different routing mechanisms based on other configurations. Option A is incorrect as it misrepresents the behavior of the routing system.