Genesys Cloud Certified Professional – Administrator — Question 12

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

Answer options

• A. 8
• B. 6
• C. 4
• D. 2

Correct answer: B

Explanation

The correct answer is B, as Bullseye routing allows for a maximum of 6 rings to be defined, which facilitates the expansion of the selection pool. Options A, C, and D do not reflect the maximum number of rings specified for this routing method, making them incorrect.