Genesys Cloud Certified Professional – Administrator — Question 14

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

Answer options

• A. Contact lists must contain the home phone number and first and last name fields, at a minimum
• B. Contact lists are read-only and cannot be updated by the agents
• C. A contact list can have its own unique structure, including an arbitrary number of phone number types
• D. Each campaign can have its own contact list, or contact lists can be shared among campaigns
• E. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Correct answer: C, D, E

Explanation

Option C is correct because contact lists can indeed have a unique structure with various phone number types. Option D is also accurate as campaigns can either have specific contact lists or share them. Option E is correct since the callable times feature requires a time zone for each phone number column. Options A and B are incorrect because there is no strict requirement for home phone numbers or read-only restrictions for agents.