Avaya OneCloud CCaaS Fundamentals Free Practice Exam Questions

42 real Avaya OneCloud CCaaS Fundamentals exam questions with answers and AI explanations. Avaya certification prep — page 4 of 5.

1. Question 31: A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Ses…
2. Question 32: Which three statements about Avaya Breeze â„¢ with WebRTC Snap-in are true? (Choose three.)
3. Question 33: A company is deploying an Avaya Session Border Controller for Enterprise (SBCE) for their Remote Workers only. The Remote Workers use 9640 hard phones which ne…
4. Question 34: Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?
5. Question 35: In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)
6. Question 36: Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?
7. Question 37: Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Man…
8. Question 38: Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?
9. Question 39: When a user is forwarded to Avaya Aura Messaging (AAM), Avaya Aura Communication Manager (CM) needs to indicate to AAM who the call was originally destined for…
10. Question 40: In an Avaya Aura® Presence Services (PS) message flow, which type of message does a Remote Worker first send to PS?