Avaya OneCloud CCaaS Fundamentals — Question 35

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Answer options

• A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
• B. Capture potential triggers.
• C. Evaluate systems and components.
• D. Develop immediate controlled actions to isolate the problem.
• E. Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

Correct answer: C, D

Explanation

The correct answers, C and D, focus on evaluating systems and components and developing controlled actions to address the problem. Options A, B, and E do not specifically pertain to the containment of the issue as required in Discipline 3.