Avaya OneCloud CCaaS Fundamentals — Question 34

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

Answer options

• A. D8
• B. D7
• C. D6
• D. D5

Correct answer: C

Explanation

The correct answer is C, as D6 focuses on the documentation of the root cause and the resolution of problems. The other options, D5, D7, and D8, cover different aspects of the 8D methodology but do not specifically pertain to the documentation process.