Avaya OneCloud CCaaS Fundamentals — Question 38

Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

Answer options

• A. It is not anchored on the Avaya Aura® Media Server.
• B. It is anchored on the Avaya Aura® Media Server if using SIP agent.
• C. It is anchored on the Avaya Aura® Media Server until the agent answers the call.
• D. It is anchored on the Avaya Aura® Media Server for the duration of the call.

Correct answer: B

Explanation

The correct answer is B because when a SIP agent is used, the media path is indeed anchored on the Avaya Aura® Media Server, allowing for efficient management of the media stream. Options A, C, and D are incorrect as they either misrepresent the media path's anchoring or misstate the conditions under which it remains anchored.