Avaya OneCloud CCaaS Fundamentals — Question 37

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura®
Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

Answer options

• A. WCF
• B. ASAI/TSAPI
• C. DMCC/TSAPI
• D. TR87

Correct answer: C

Explanation

The correct answer is C, DMCC/TSAPI, which facilitates the interaction between CM and AES, enabling agent desktop functionalities. Options A (WCF) and B (ASAI/TSAPI) do not serve this specific purpose, while D (TR87) is related to a different aspect of Avaya systems and is not applicable here.