Salesforce Certified AI Associate Free Practice Exam Questions

79 real Salesforce Certified AI Associate exam questions with answers and AI explanations. Salesforce certification prep — page 2 of 8.

1. Question 11: A business analyst (BA) wants to improve business by enhancing their sales processes and customer support. Which AI applications should the BA use to meet thei…
2. Question 12: How does AI within CRM help sales representatives better understand previous customer interactions?
3. Question 13: Why is it critical to consider privacy concerns when dealing with AI and CRM data?
4. Question 14: A data quality expert at Cloud Kicks wants to ensure that each new contact contains at least an email address or phone number. Which feature should they use to…
5. Question 15: In the context of Salesforce's Trusted AI Principles, what does the principle of Empowerment primarily aim to achieve?
6. Question 16: A financial institution plans a campaign for preapproved credit cards. How should they implement Salesforce's Trusted AI Principle of Transparency?
7. Question 17: What is a key challenge of human-AI collaboration in decision-making?
8. Question 18: Which best describes the difference between predictive AI and generative AI?
9. Question 19: A marketing manager wants to use AI to better engage their customers. Which functionality provides the best solution?
10. Question 20: What is a potential outcome of using poor-quality data in AI applications?