Salesforce Certified AI Associate — Question 16

A financial institution plans a campaign for preapproved credit cards.
How should they implement Salesforce's Trusted AI Principle of Transparency?

Answer options

• A. Communicate how risk factors such as credit score can impact customer eligibility.
• B. Flag sensitive variables and their proxies to prevent discriminatory lending practices.
• C. Incorporate customer feedback into the model’s continuous training.

Correct answer: A

Explanation

The correct answer is A because it directly addresses the need for transparency by clarifying how credit scores affect eligibility. Option B focuses on preventing discrimination, which is important but does not specifically relate to transparency. Option C, while valuable for model improvement, does not pertain to transparency in customer communication.