ServiceNow Certified Implementation Specialist – IT Service Management Free Practice Exam Questions

230 real ServiceNow Certified Implementation Specialist – IT Service Management exam questions with answers and AI explanations. ServiceNow certification prep — page 16 of 23.

  1. Question 152: Which role has the ability to configure and manage Incident Management properties?
  2. Question 153: Which of the following options can a survey administrator define on an individual survey? (Choose two.)
  3. Question 154: What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
  4. Question 155: Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already…
  5. Question 156: Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update t…
  6. Question 157: The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state: La…
  7. Question 158: A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a coupl…
  8. Question 159: Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services. Wh…
  9. Question 160: Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
  10. Question 161: What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)