ServiceNow Certified Implementation Specialist – IT Service Management — Question 155

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

Answer options

• A. Populate Assignment Group based on CI/SO
• B. Populate Assignment Group based on Cl Support Group
• C. Problem Assignment Group based on CI Support Group
• D. ITSM Best Practice Group Assignment

Correct answer: A

Explanation

The correct answer, A, specifies that the assignment group will be populated based on the Configuration Item (CI) or Service Offering (SO), which directly addresses the customer's requirement. The other options either do not specifically relate to the CI/SO or are too generic to ensure the desired automatic assignment is fulfilled.