ServiceNow Certified Implementation Specialist – IT Service Management — Question 156

Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.

Which module should you use to locate and update the Priority Problem Lookup record?

Answer options

• A. Priority Matrix
• B. Choice Lists
• C. Data Lookup Definitions
• D. Priority Rule Definitions

Correct answer: C

Explanation

The correct answer is C, Data Lookup Definitions, as this module specifically allows for the configuration of how Priority is set based on Impact and Urgency. Options A, B, and D do not provide the functionality to directly modify the Priority calculation for Problem records.