ServiceNow Certified Implementation Specialist – IT Service Management — Question 152

Which role has the ability to configure and manage Incident Management properties?

Answer options

• A. incident_admin
• B. itil
• C. itil_admin
• D. incident_manager

Correct answer: D

Explanation

The incident_manager role is specifically designed to handle the configurations and management of Incident Management properties. In contrast, the itil and itil_admin roles do not have the same level of authority regarding incident management configurations, while incident_admin may focus more on administrative tasks rather than management.