ServiceNow Certified Implementation Specialist – IT Service Management — Question 161

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Answer options

• A. Manage Risk Assessments
• B. Delete CAB Definition
• C. Manage Risk Conditions
• D. Delete Change
• E. Create and manage Approval Policies

Correct answer: A, C, D

Explanation

The correct answers A, C, and D are actions that an itil_admin can perform, as they directly relate to managing risks and changes within the Change Management process. Option B, 'Delete CAB Definition', and option E, 'Create and manage Approval Policies', are not typically within the purview of the itil_admin role, as they pertain to different administrative responsibilities.