ServiceNow Certified Implementation Specialist – IT Service Management — Question 162

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

Answer options

• A. Change Interceptor
• B. Change Form
• C. Change Landing Page
• D. Change Overview

Correct answer: A

Explanation

The correct answer is A, Change Interceptor, as this is the page that displays when the instance is upgraded and multimodal change has not been migrated. The other options, such as Change Form, Change Landing Page, and Change Overview, do not represent the default page shown in this scenario.