ServiceNow Certified Implementation Specialist – IT Service Management — Question 163

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Answer options

• A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
• B. Create a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
• C. Deactivate the baseline Change - Emergency - Authorize Flow
• D. Unpublish the baseline Change - Emergency - Authorize Flow

Correct answer: A

Explanation

The correct choice is A because creating a copy allows you to modify the flow without affecting the original baseline, ensuring that the standard process remains intact. Options B, C, and D are incorrect as they involve altering or deactivating the baseline flow directly, which is not advisable when changes are required.