ServiceNow Certified Implementation Specialist – IT Service Management — Question 164

In Change Management, what does a Model State contain? (Choose two.)

Answer options

• A. Model State transitions conditions
• B. Model State properties
• C. Model State transition policies
• D. Model State transitions

Correct answer: A, D

Explanation

The correct answers are A and D because a Model State includes the conditions that determine when transitions can occur and the actual transitions themselves. Options B and C are incorrect as they refer to properties and policies that are not fundamental components of a Model State.