ServiceNow Certified Implementation Specialist – IT Service Management — Question 165

At which level can the type of knowledge feedback be enabled or disabled?

Answer options

• A. Knowledge base
• B. Knowledge article
• C. Knowledge category
• D. Knowledge article template

Correct answer: A

Explanation

The correct answer is A, as the type of knowledge feedback can be managed at the knowledge base level. The other options, such as knowledge article, category, and article template, do not provide the same level of control over feedback settings.