Salesforce Certified Service Cloud Consultant Free Practice Exam Questions

98 real Salesforce Certified Service Cloud Consultant exam questions with answers and AI explanations. Salesforce certification prep — page 7 of 10.

Question 61: Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some insta…
Question 62: To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Knowledge Articles displayed on the Case record page. How…
Question 63: A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that…
Question 64: Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Special…
Question 65: Cloud Kicks uses the Service Console and work items to route cases to available agents. Service agents need a way to see work they have accepted and incoming i…
Question 66: Milestones can be added to which two Object types? (Choose two.)
Question 67: Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes ho…
Question 68: A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5 years of case data so it is available to customers upon request. Which feature will h…
Question 69: Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice. Which strategy should a consultant recommend?
Question 70: Cloud Kicks (CK) supports customers through Salesforce Messaging. Service agents have reported multiple instances where customers have used abusive language. C…