Salesforce Certified Service Cloud Consultant — Question 62

To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Knowledge Articles displayed on the Case record page.
How should a consultant configure this requirement?

Answer options

• A. Add the Knowledge related list to the Case record page.
• B. Add the Knowledge tab to the Service Console.
• C. Add the Knowledge Component to the Case record page.
• D. Add Knowledge Data Categories to each Case.

Correct answer: C

Explanation

The correct answer is C because adding the Knowledge Component directly to the Case record page allows for the relevant Knowledge Articles to be displayed seamlessly. Options A and B do not provide a direct link to show articles on the Case page, while D would not directly display articles but categorize cases instead.