Salesforce Certified Service Cloud Consultant — Question 61

Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

Answer options

• A. On-Demand Email-to-Case
• B. Email-to-Case
• C. Web-to-Case
• D. Outlook Integration

Correct answer: B

Explanation

The correct answer, Email-to-Case, is suitable as it can handle larger attachments, such as the 34 MB images, allowing UC to create cases from emails directly. On-Demand Email-to-Case has size limitations and is not ideal for large attachments. Web-to-Case does not support email attachments, and Outlook Integration is not specifically designed for case creation from images.