Salesforce Certified Service Cloud Consultant — Question 68

A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5 years of case data so it is available to customers upon request.

Which feature will help CK users archive and access the case information from an External Object?

Answer options

• A. Salesforce CaseHistory Object
• B. Salesforce Big Object
• C. Salesforce Connect

Correct answer: C

Explanation

Salesforce Connect is designed to integrate external data into Salesforce, allowing users to access that data as if it were native. The Salesforce CaseHistory Object is specific to tracking changes to cases, while Salesforce Big Objects are meant for storing large amounts of data but do not provide direct access like Salesforce Connect. Therefore, only Salesforce Connect meets the requirement for archiving and accessing external case information.