Microsoft Dynamics 365 Customer Service Free Practice Exam Questions

49 real Microsoft Dynamics 365 Customer Service exam questions with answers and AI explanations. Microsoft certification prep — page 5 of 5.

1. Question 64: Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there…
2. Question 66: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the…
3. Question 67: A company uses Dynamics 365 Customer Service. Telemetry on agent case resolution time reveals that agents spend 20 minutes on average resolving cases. Analysis…
4. Question 68: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the…
5. Question 69: You are deploying the voice channel for Dynamics 365 Contact Center to an existing Microsoft Azure resource. When you attempt to link the Azure resource to Dyn…
6. Question 74: A service representative resolves a case for a customer by using Dynamics 365 Customer Service. A Customer Voice survey is automatically sent to the customer t…
7. Question 76: You are customizing an Omnichannel for Customer Service implementation. You need to configure the escalation process to a human agent. Which three actions shou…
8. Question 77: You are responsible for designing surveys via Voice of the Customer (VoC). You want to make sure that the design allows for questions to be shown or hidden acc…
9. Question 78: You need to configure the system to notify managers about unhappy patients. What should you do?