Microsoft Dynamics 365 Customer Service — Question 78

You need to configure the system to notify managers about unhappy patients.
What should you do?

Answer options

• A. Configure Omnichannel Insights.
• B. Set a routing rule for escalations.
• C. Change the value of the Monitor real-time customer sentiment option to Yes.

Correct answer: C

Explanation

The correct answer is C because changing the Monitor real-time customer sentiment option to Yes will enable the system to track and report on patient sentiment, thus notifying managers of any issues. Options A and B do not directly address the requirement of notifying managers about unhappy patients, making them unsuitable choices.