Microsoft Dynamics 365 Customer Service — Question 77

You are responsible for designing surveys via Voice of the Customer (VoC).

You want to make sure that the design allows for questions to be shown or hidden according to answer selected.

You include the Piping feature in the design.

Does the action achieve your objective?

Answer options

• A. Yes, it does
• B. No, it does not

Correct answer: A

Explanation

Incorporating the Piping feature allows for dynamic question flow based on previous answers, which aligns perfectly with the objective of showing or hiding questions. Therefore, option A is correct. Option B is incorrect as it suggests that the Piping feature does not achieve the desired functionality.