Microsoft Dynamics 365 Customer Service — Question 68

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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A company uses Dynamics 365 Customer Service. Customer Voice is deployed on the tenant.

When a user resolves a case in the system, the individual who reported the incident must automatically receive an email with a link to complete a customer feedback survey. Survey responses must be visible against the resolved case.

You need to implement a solution.

Solution: Navigate to the resolved case. Select Send Survey.

Does the solution meet the goal?

Answer options

Correct answer: B

Explanation

The proposed solution of manually selecting 'Send Survey' does not meet the requirement for automatic email notification upon case resolution, which is essential for ensuring the reporter receives the feedback survey without additional steps. Therefore, the answer is No. Other options may involve automated workflows or triggers that can fulfill the requirement more effectively.