ITIL 4 Foundation — Question 43

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

Answer options

• A. Service offering
• B. Service provision
• C. Service management
• D. Service consumption

Correct answer: C

Explanation

The correct answer is C, Service management, as it encompasses the specialized capabilities required to deliver services that create value for customers. Options A, B, and D do not represent the organizational capabilities but rather aspects related to the services themselves, such as their offerings, delivery, and use.