ITIL 4 Foundation — Question 42

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

Answer options

• A. A normal change
• B. An emergency change
• C. A standard change
• D. A change model

Correct answer: C

Explanation

A standard change is a pre-authorized change that is low risk, relatively common, and follows a procedure or work instruction. This type of change is usually initiated through service requests as it is routine and predictable. In contrast, normal changes and emergency changes involve more risk and require additional assessment and approval, while a change model refers to the structured approach for managing changes rather than the change itself.