ITIL 4 Foundation — Question 41

What is the MAIN benefit of 'problem management'?

Answer options

• A. Restoring normal service as quickly as possible
• B. Reducing the number and impact of incidents
• C. Maximizing the number of successful changes
• D. Managing workarounds and known errors

Correct answer: B

Explanation

The correct answer is B, as the primary goal of problem management is to decrease both the number and severity of incidents that can disrupt services. Options A, C, and D are related to other IT service management processes but do not capture the main objective of problem management.