ITIL 4 Foundation — Question 44

What is defined as an unplanned interruption or reduction in the quality of a service?

Answer options

• A. An incident
• B. A problem
• C. A change
• D. An event

Correct answer: A

Explanation

The correct answer is 'A. An incident', as it specifically refers to unplanned interruptions or decreases in service quality. 'B. A problem' typically denotes the underlying issues causing incidents, while 'C. A change' refers to modifications made to the system or service, and 'D. An event' is a broader term that does not necessarily imply a disruption.