ITIL 4 Foundation — Question 38

What are guiding principles?

Answer options

• A. A set of interconnected activities that help an organization deliver a valuable service
• B. A description of one or more services that help address the needs of a target consumer group
• C. A set of specialized organizational capabilities for enabling value for customers
• D. Recommendations that help an organization when adopting a service management approach

Correct answer: D

Explanation

The correct answer is D because guiding principles provide essential recommendations that support organizations in adopting effective service management practices. Options A, B, and C describe different concepts related to service delivery and capabilities but do not specifically address the role of guiding principles in service management.