ITIL 4 Foundation — Question 37

Which is one of the MAIN concerns of the 'design and transition' value chain activity?

Answer options

• A. Understanding the organization's vision
• B. Understanding stakeholder needs
• C. Meeting stakeholder expectations
• D. Ensuring service components are available

Correct answer: C

Explanation

The correct answer is C because the 'design and transition' value chain activity primarily aims to ensure that stakeholder expectations are met during the transition of services. Options A and B, while important, do not focus specifically on the satisfaction of expectations, and option D relates more to operational readiness than to stakeholder expectations.