ITIL 4 Foundation — Question 348

How do 'continual improvement registers' help to create value?

Answer options

• A. By making improvements visible
• B. By monitoring achievement against service level targets
• C. By assigning change authorities for change requests
• D. By documenting all improvement ideas in a single place

Correct answer: A

Explanation

The correct answer is A because making improvements visible allows teams to recognize and act on enhancements that can drive value. Options B, C, and D, while important for overall service management, do not directly contribute to the visibility that is crucial for fostering a culture of continual improvement.