ITIL 4 Foundation — Question 347

Which organization delivers outputs or outcomes of a service?

Answer options

• A. A service consumer delivers outcomes of the service
• B. A service consumer delivers outputs of the service
• C. A service provider delivers outcomes of the service
• D. A service provider delivers outputs of the service

Correct answer: D

Explanation

The correct answer is D because a service provider is the entity that creates and delivers the outputs of a service. Options A and B are incorrect as they attribute the delivery of service outcomes and outputs to the service consumer, which is not their role. Option C is also incorrect since it incorrectly states that a service provider delivers outcomes rather than outputs.