ITIL 4 Foundation — Question 346

Which is a description of service provision?

Answer options

• A. A way to help create value by facilitating outcomes that service consumers need
• B. Activities that an organization performs to deliver services
• C. A formal description of one or more services, designed to address the needs of a service consumer
• D. Cooperation between two organizations to ensure that a service delivers value

Correct answer: B

Explanation

The correct answer, B, accurately describes the activities that an organization undertakes to deliver services. Options A and C refer more to the value and description aspects of services, while D speaks to collaboration rather than the direct provision of services.