ITIL 4 Foundation — Question 34

Which should be handled by 'service request management'?

Answer options

• A. A request to implement a security patch
• B. A request to provide a laptop
• C. A request to resolve an error in a service
• D. A request to change a target in a service level agreement

Correct answer: B

Explanation

The correct answer is B, as providing hardware like a laptop is typically categorized under service requests. The other options involve changes or resolutions that require incident management or change management processes rather than simple service requests.