ITIL 4 Foundation — Question 33

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

Answer options

• A. Only add controls and metrics when they are needed
• B. Design controls and metrics first, then remove those not adding value
• C. Design controls and metrics and add them individually until all are implemented
• D. Only add controls and metrics that are required for compliance

Correct answer: A

Explanation

The correct answer, A, emphasizes the importance of adding controls and metrics only when they are necessary, thus avoiding unnecessary complexity. Option B suggests a potentially more complicated approach by designing and then removing, while option C implies a gradual addition which could lead to over-complication. Option D limits controls to compliance but does not address the practicality aspect.