ITIL 4 Foundation — Question 35

When should a workaround be created?

Answer options

• A. As soon as possible, once the incident is logged
• B. After the resolution of a problem
• C. When a problem cannot be resolved quickly
• D. When a potential permanent solution has been identified

Correct answer: C

Explanation

A workaround is typically created when a problem cannot be resolved quickly, allowing for continued operations while a permanent solution is pursued. The other options suggest timing that does not align with the immediate need for a workaround, such as after resolution or when a solution is identified.