ITIL 4 Foundation — Question 316

In which case would a problem be logged as part of the problem identification?

Answer options

• A. When the cause is identified but not resolved
• B. After receiving of error information from a supplier
• C. When a user reports an unplanned service interruption
• D. After a workaround is identified and documented

Correct answer: B

Explanation

The correct answer is B because logging a problem during identification typically occurs after receiving error information from a supplier, which is crucial for further investigation. Options A, C, and D are related to stages of problem management but do not pertain specifically to the initial logging based on supplier information.