ITIL 4 Foundation — Question 317

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

Answer options

• A. organizations
• B. outcomes
• C. IT assets
• D. services

Correct answer: D

Explanation

The correct answer is 'services' because service configuration management focuses on the management of services and their supporting components. The other options, such as 'organizations', 'outcomes', and 'IT assets', do not specifically relate to the core focus of configuration management, which is primarily concerned with services.