ITIL 4 Foundation — Question 289

Which term is used to describe removing something that could have an effect on a service?

Answer options

• A. A change
• B. An incident
• C. A problem
• D. An IT asset

Correct answer: A

Explanation

The correct answer, 'A change', signifies the act of modifying or removing elements to prevent potential service impacts. The other options do not pertain to the act of removal; 'B' refers to an unplanned interruption, 'C' indicates the root cause of incidents, and 'D' relates to components of IT infrastructure rather than modifications.